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Self service technologies : ウィキペディア英語版 | Self service technologies Self-Service Technologies (SSTs) are technological interfaces allowing customers to produce services independent of involvement of direct service employee.〔Zeithaml, V et al., ''Services Marketing'', 5th edition, 2008, p. 56〕 Self-Service technologies are replacing many face-to-face service interactions with the intention to make service transactions more accurate, convenient and faster. == Examples of SSTs == Automatic Teller machines (ATMs), Self pumping at gas stations, Self-ticket purchasing on the Internet and Self-check-out at hotels.〔Kotler, P., ''Marketing Management'', International edition, 2003, p. 457〕
抄文引用元・出典: フリー百科事典『 ウィキペディア(Wikipedia)』 ■ウィキペディアで「Self service technologies」の詳細全文を読む
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